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Privacy Policy for Balanced Harmony

The protection of your private personal information (PI) is one of our priorities at Balanced Harmony. Due to the nature of the business at Balanced Harmony, Balanced Harmony is required to collect essential Personal Identifiable Information (PII) as is dictated by law. Additionally, Balanced Harmony is committed to collecting, using and disclosing your PII responsibly, and only to the extent necessary for the goods and services we provide to you. This document describes the Balanced Harmony privacy policies in alignment with PIPA, PIPED, and the Digital Privacy Act, in addition to Balanced Harmony’s own strict privacy policies & procedures.

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PIPA:

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The Provincial; (Ontario) Personal Health Information Protection Act was established in Ontario in 2004. This legislation governs the collection, use and disclosure of personal health information, which is confidential data regarding a patient’s mental and physical health.

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PIPEDA:

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The Federal; (Canada) Personal Information Protection and Electronic Documents Act sets the ground rules for how private-sector organizations collect, use, and disclose personal information in the course of for-profit, commercial activities across Canada. PIPEDA generally applies to personal information held by private sector organizations that are not federally-regulated, and conduct business everywhere in Canada.

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Digital Privacy Act:

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The Federal; (Canada) The requirement for “valid consent” to the collection, use and disclosure of personal information. Every organization that collects, uses and discloses personal information in the course of commercial activity in Canada (with a few exceptions) must follow new mandatory data breach record-keeping, reporting and notification rules – or face significant non-compliance consequences.

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What Is Personal Information / Personally Identifiable Information (P.I.)?

Personal information is information about an identifiable individual. P.I. includes information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), their health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual), etc.

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What Is NOT Personal Information / Personally Identifiable Information (P.I.)?

What is not considered to be Personal information is business related information (e.g., an individual’s business address, business title, business email address and business telephone number), all of which is not protected by privacy legislation.

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Your Personal Information: 

Balanced Harmony is required to collect P.I. information in regards to yourself which may include; legal name, date of birth, place of residence; basically all contact information in addition to an emergency contact with their contact information, in order to provide you with optimal service.

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Who We Are:

Our organization Balanced Harmony, who at any given time may be comprised of; Massage therapists, Osteopathic therapists, Physiotherapists, Doctor of Chiropractor, Exercise program instructors (including Yoga & Palates instructors), support personnel and administrative staff, etc; are all held to uphold the strict Balanced Harmony policies and procedures in addition to the stringent protection and management of your confidential P.I.

 

In the course of providing a health and wellness business, Balanced Harmony will use a number of consultants, agencies and resources that may, in the course of their duties, have access to your personal information. Including but not limited to; computer consultants & technicians; office & clinic security; legal service providers; etc. Balanced Harmony proactively restricts access to your PII and has engaged these resources and possibly others under strict contracts to insure they follow appropriate privacy policies and procedures which are required by law to protect your PII.

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We Collect Personal Information: Primary Purposes

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About Patients/Clients (Patients)

Like all multidisciplinary health and wellness business’s, we must collect, use and disclose PII in order to serve you our patient.

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Members of the General Public;

Balanced Harmony’s primary purpose for collecting a limited amount of your personal information including your email address; is to provide notice of appointments or other services.

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Collected Personal Information: Related and Secondary Purposes

Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes and only in compliance with Government Regulations. The most common examples of our related and secondary purposes are as follows, and only upon your consent, would we share essential information with third parties to provide you with their services under the following circumstances, to name but a few;

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Protecting Your Personal Information

At Balanced Harmony; we understand the importance of protecting all private information. For that reason, we have taken the following steps:

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Retention and Destruction of Personal Information

Balanced Harmony is required to retain personal information for various time frames in accordance with Government Regulations. Additionally, to ensure that we can answer questions you might have about the services provided and for our own accountability to external regulatory bodies.

 

Balanced Harmony will retain patient information as per the provisions of the governing bodies, or law. Otherwise if you ask, we will remove “reasonable” contact information right away. We keep any personal information relating to our general correspondence (e.g., with people who are not patients) newsletters, seminars and marketing activities for approximately six months after the newsletter ceases publication or a marketing activity is over. Paper files containing personal information are destroyed by shredding. We destroy electronic information by deleting it and, prior to the hardware being discarded; the memory device, or hard drive is physically destroyed.

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You Can Look At Your Information

Under the Privacy Act; you have the right to see what personal information Balanced Harmony has in our files regarding you within reason, and the provisions of the governing bodies, or law. Often all you have to do is contact the Balanced Harmony Information Officer. We will need to confirm your identity before providing you with this access. Balanced Harmony reserves the right to charge a nominal fee for each of these requests. Please put your request in writing. If we cannot give you access, we will inform you by letter or email within 30 days and provide you with the reason why we cannot give you access.

 

If you believe there is a error in Balanced Harmony’s information regarding you; you have the right to request it to be corrected. This request can only apply to factual information, not financial information and not to any professional opinions. You will be required to provide documentation to support your request for the correction of our files. In the event Balanced Harmony does  agree that we have an error in our file on you, we will make the correction and notify those to whom we have been authorized by you to send this information originally. If we do not agree that we have an error, we will still agree to include a brief statement from you on the point in our file and we will forward a copy of that statement to those who received the earlier information.

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Do You Have a Request or a Question?

Our Information Officer: Neela Khargu

109 Dundas St W, Whitby, ON  L1N 2M1

neela@balancedharmony.ca  / 905 493 8885

 

Ms. Khargu will, to the best of her ability, attempt to answer any questions or concerns you might have or provide direction as to where your answers can possibly be found. If you wish to make a formal complaint regarding our privacy practices; you may make it in writing to Balanced Harmony’s Information Officer (contact information above). Receipt of your complaint will be acknowledged, investigated promptly and you will be provided with a formal decision and reasons in writing.

 

If you have a concern about the professionalism or competence of our services or the mental or physical capacity of any of our professional staff we would ask you to discuss those concerns with Balanced Harmony’s Information Officer first (contact information above). If we cannot satisfy your concerns, you are entitled to contact to our regulatory body(s) (the following information lists are maintained on a best efforts basis) as follows:

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Notice: the following list is maintained on a best efforts basis

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College of Massage Therapists of Ontario

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https://www.cmto.com

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College of Chiropractors of Ontario

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https://cco.on.ca

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This policy is made under the (PHIPA) Personal Health Information Protection Act, the (PIPEDA) Personal Information Protection and Electronic Documents Act, and the Digital Privacy Act. All are complex and all provide some additional exceptions to the privacy principles that are too detailed to set out here, and as a result there are some rare exceptions to the commitments Balanced Harmony has set out above.

 

For more Privacy information and inquiries;

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Notice: the following list is maintained on a best efforts basis

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The Privacy Commissioner of Canada

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https://www.priv.gc.ca/en/contact-the-opc/

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The Information and Privacy Commissioner of Ontario

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https://www.ipc.on.ca/about-us/contact-us/

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Website Cookies Notice

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Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

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Strictly Necessary Cookies / Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

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Performance & Analytics Cookies / Not in Use

Balanced Harmony does not implement this type of cookie

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Personalization Cookies / Active: Personalization Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

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Targeting Cookies / Active: Targeting Cookies

These cookies may be set through our site by our third party partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

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Last modified December 8, 2021

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